LAW ENFORCEMENT: Guidelines for law enforcement seeking customer data (North America)
Like all service providers, Enter is legally required to turn over customer data that it hosts when it receives valid legal process from a law enforcement authority with jurisdiction. These guidelines apply to all data hosted by Enter for its American users, whether it relates to account holder information, meta data, or transactions.
The special circumstances whereby Law Enforcement or Private Investigators may obtain user information without a court order, and at our sole discretion is:
- The third party is a member of Law Enforcement or a Licensed Private Investigator.
- The investigation originated as suspected credit card fraud and pertains only to credit card fraud.
- The credit card holder’s name, transaction history, transaction amounts, and transaction dates are disclosed to Enter.
- Enter is provided with a copy of the original police report.
- Enter must also reasonably suspect that credit card fraud has occurred.
Valid legal process is required before disclosure
Notice to users
It is Enter's policy to give notice to our customers whenever someone seeks access to their information unless we are legally prohibited from doing so. For example, if we receive a Delayed Notice Order under 18 USC Section 2705(b), we will delay notice for the time period specified in the order and then notify the customer once the order expires.
Data retention and preservation requests
If you are a law enforcement agent with questions about the types of data that may be available for a particular Enter service, please contact us using the information below. When we receive a preservation request from an agency investigating a crime, Enter will preserve then-existing customer data for a discrete period of time in anticipation of receiving valid legal process.
If law enforcement provides Enter with information that gives us a reasonable good faith belief that there is a risk of imminent harm (i.e., death or serious physical injury) to a person, and that we have information in our possession that may avert that harm, we may choose to disclose the information we have to protect human life.
Preventing child exploitation
If you are a law enforcement agent reporting a child exploitation or child safety matter, please let us know by following the procedure for reporting an imminent harm (outlined above) so that we can address the matter as quickly as possible.
Please provide specific information
We cannot comply with overly-vague requests. At a minimum, we typically need the Full Name of the customer whose data you seek, or detailed transaction history of a particular user, and a specific statement of the type of information sought.
By law, we are entitled to recover costs associated with responding to requests for information. Fees apply on a per account basis. If your request is unusually broad or burdensome, additional fees may apply. It is Enter's policy to waive fees in matters involving child exploitation or imminent harm.
It is Enter's policy to give our customers notice of any civil subpoena seeking access to their information and fifteen (15) days to move to quash such a subpoena before we respond to it — regardless of the subpoena’s stated return date.
Service of legal process
Preservation requests, subpoenas, or search warrants from U.S. law enforcement or civil investigative agencies seeking data regarding Enter's American customers may be personally served at, or mailed to, our San Francisco office (address below) or served via email to firstname.lastname@example.org. Enter will only respond to requests from non-U.S. law enforcement agencies that are issued by a U.S. court either by way of a mutual legal assistance treaty or a letter rogatory.
268 Bush Street #2908
San Francisco, CA 94104